Privacy Policy

At Celeste Flow, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information, particularly in compliance with Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We may collect personal data from you when you interact with our website, use our services, or communicate with us. This information may include:

  • Contact Information: Name, email address, phone number, company name, and mailing address.
  • Technical Data: IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the data we collect to:

  • Provide and manage our environmental consulting and data analytics services.
  • Communicate with you regarding your inquiries, proposals, and project updates.
  • Improve our website, services, and overall user experience.
  • Send you marketing and promotional materials, consistent with your preferences.
  • Comply with legal obligations and enforce our terms and conditions.
  • Conduct research and analysis to better understand market trends and client needs.

3. Disclosure of Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who assist us in operating our business (e.g., IT services, hosting, analytics).
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights Under PDPA

Under the Personal Data Protection Act (PDPA) in Singapore, you have rights regarding your personal data:

  • Right to Access: You have the right to request access to your personal data held by us.
  • Right to Correction: You have the right to request correction of any inaccurate or incomplete data we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal data at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Celeste Flow
23 New Bridge Road, #14-06
Singapore, Singapore, 059432
Phone: +65 6789 0123
Email: [email protected]

Revised: 2024-03-10